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TROUBLESHOOTING the AES Wave Answers to the most frequently asked questions related to troubleshooting,
installing, and running the AES Wave! software on your computer.
1.) AUTHORIZATION - After you have installed the AES Wave! you will need to authorize it to keep it working past 30 days. 2.) Error 53 - When running the program for the first time after downloading and installing. 3.) Missing
Files! - When running the program for first time, or when running setup. 4.) File Not Found! - After creating a database record and trying to open it. 5.) Error 13 - Type Mis - Match - When saving a database in the AES Wave! 6.) Trouble installing AES Wave! in WindowsXP or Windows 2000 7.) When opening AES Wave! for the first time the AES Wave! program window is grayed out. 8.) How do I set up Communications from / to my diagnostic instrument in the AES Wave! ? 9.) Distorted Images - Screen captures etc do not look right. 10.) How do I get answers to questions not listed in this TroubleShooter FAQ?
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| 1. How do I authorize my AES Wave! software? |
AUTHORIZATION - After you have installed the AES Wave!, you must authorize it, or it will expire after 30 days! SOLUTION - Open the AES Wave!, click on Help / License / Authorization. Then call AES customer service at 559-292-7851and say "I need to authorize my Wave!". Then provide the following numbers: Code Entry Number:
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| 2. Error 53- When running the program for the first time after downloading and installing. | Occurs rarely when the AES Wave! trial version is downloaded, and some required
files are missing, causing the program to not function. SOLUTION - Download the required files by clicking on the following links: msajt110.dll, msajt112.dll, masajt200.dll, and vbdb300.dll. Then navigate to My Computer / C- Drive / Windows / (Click on Show Files) / System, then drag and drop the files into the System Folder.
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3. vbrun300.dll - Missing! - When running program for first time, or when running setup |
Some versions of Windows do
not include the files needed by the AES Wave! Microsoft does not currently support download of individual .dll files. SOLUTION - Download this needed file here: Follow the instructions in the previous solution for installing the files to your system folder.
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| 4. Error - File Not Found! - After creating a database and trying to open it. | This error occurs when
saving data to your database in AES Wave!. SOLUTION
- Create a "Temp" folder in your AES Wave!
directory. To do this, navigate to My Computer / Local
Disk (C:) / AES Wave! folder, click on File / New / Folder
in the tool bar of the AES Wave! folder window.
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5. Error 13 - Type Mis-Match! - When saving a database in the AES Wave! |
Error 13 - Type Mis-Match!
- Occurs when saving a record into an AES Wave! database and can be caused by two things: A. the lack of a date in the DATE field when saving a new record, or B. by the format of the date in the DATE field. This may happen intermittently, sometimes the date will show up and sometimes it does not. SOLUTION A - When saving a record make sure the DATE field has a date. If you press the ACCEPT button when the DATE field is empty or null you will get the error 13 message. When the DATE field is null is it best to CANCEL the screen and press the SAVE TO DB again. SOLUTION B - Go to START / CONTROL PANEL / REGIONAL SETTINGS / DATE and verify the DATE formats. Make sure you are using a 4-digit year. Reboot and try to save a record If this does not work, go back into the CONTROL PANEL and change the DATE format, Wrom: MQZUIVOTQN M/d/yy To: Long dddd, MMMM dd, yyyy Check the system date format. It should be English
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SOLUTION - Window XP can have problems working with the installation program. Click here for a Microsoft article on this problem (Q314452). Click here for Windows 2000 (Q254914)
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7. When opening AES Wave! for the first time the AES Wave! program window is greyed out
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SOLUTION -
When you first start the AES Wave!, you will need to create
a new database. To to this, on the
Tool Bar, click
New / DataBase. A window titled "Create new
database" will appear. The "File
name" text entry box will be highlighted and have
focus, meaning that the curser will be blinking in the
"File name" text entry box. Type in the name of
your choice, and click ok, or press enter. The Database
Wizard will appear. Advanced users may change the names
of fields, and categories (Tables), using this wizard. If
you are new to working with databases simply click
"Finish." Your new database will open in the AES Wave!
program window immediately.
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To set up communications with your oscilloscope, in the AES Wave!, click on Setup on the Tool Bar, or double click on the red "OffLine" indicator found in the lower right hand corner of the AES Wave! software window. A window titled "Communication Settings" will appear. In this window, select the settings required for your instrument by clicking on the proper Port, Baud Rate, Data Length, and Parity settings. Then click OK. Note, you may set custom settings for Baud Rate, Data Length, and Parity, if the drop down lists do not contain the settings you require. If you do not know the correct Com settings for your instrument you may find this information in the AES Wave! help files. To do this, click on "Help" on the AES Wave! toolbar, and then Contents. Click on the heading "List of supported oscilloscopes", and then click the model you are using to read the appropriate help files for your instrument. |
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9. Distorted Images - From the Main Browse Form, or when attempting screen captures from your instrument |
From the Main Browse Form, or when attempting screen captures from your instrument, the view of the waveform will always be distorted because many images (wave forms, graphics, photos) have different proportions that need to be accommodated in this little window. When you double click this image it will enlarge and should not be distorted, right click your mouse to return to the previous view. Also, when capturing images from your instrument, images may look distorted if communication parameters have not been set properly, see "Setting up Communication", above. |
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OTHER ISSUES |
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| 10. I have other technical support questions and need help -- where can I get answers? |
E-mail AES technical support at: AESsupport@aeswave.com |
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Copyright © 2001 Automotive
Electronics Services, Inc. All rights reserved. |
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